Refund policy

Return & Refund Policy

At Love Nursing Students, LLC, we want you to love your purchase. Because our items are made-to-order, our return policy is slightly different than traditional retail.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, contact us at:
contact@lovenursingstudents.net

Please include:

  • Your order number
  • Reason for return

Returns must be sent to:
20552 2nd Street NE, Saint Paul, OR 97137

Damages and Issues

Please inspect your order upon delivery.

Contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Custom or personalized items
  • Digital downloads or educational materials
  • Personal care goods
  • Perishable goods (food, flowers, plants)
  • Hazardous materials
  • Sale items
  • Gift cards

Exchanges

We replace items only if they are defective, damaged, or incorrect.

The fastest way to exchange an item is to:

  1. Return the original item
  2. Place a new order once your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Items must still meet return eligibility requirements.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved:

  • Refunds are issued to your original payment method
  • Processing time: 5–10 business days

Please note:

  • Original shipping costs are non-refundable
  • Your bank or credit card provider may take additional time to post the refund

If more than 15 business days have passed since approval, contact:
contact@lovenursingstudents.net

Cancellations

Orders must be canceled within 12 hours of purchase.

After this window, your order may already be in production and cannot be canceled.

Policy Updates

We may update this policy at any time.

Effective Date: May 5, 2026